Frequently Asked Questions?

  • Nope! You can book directly with us—no GP visit needed.
    We can register your injury under ACC or treat you privately if it’s not injury-related.Description text goes here

  • Absolutely.
    We’re a Southern Cross Easy-Claim provider—we bill them directly.
    If you’re with another provider, no worries—we’ll send you a receipt you can use to claim your rebate.

  • We’ve got free parking at the back and sides of the building.
    Just let Fastlane reception know your number plate when you arrive.
    There’s also 1-hour street parking available—just use the PayMyPark app.

  • Wait at the booth next to the sliding doors into the gym.
    Your physio will come and get you when it’s time for your session.

  • Not at all!
    We help everyone—from athletes to office workers, tradies, retirees, and teens.
    If you’re in pain, recovering, or just want to move better—we’ve got you covered.

    • Comfy clothes you can move in

    • Any referral or ACC info (if you have it)

    • Your insurance details (if using health cover)

    • Initial appointment: 45 minutes

    • Follow-up sessions: 30 minutes

      We’ll tailor your treatment plan to what’s best for you.

  • Please give us at least 24 hours’ notice if you need to cancel or reschedule.
    Late cancellations may incur a fee.